Delivery Policy

IMPORTANT INFORMATION REGARDING DELIVERY

 
Although your packs are insulated and have an ice pack inside we advise that you avoid leaving your delivery out for an extended period of time and recommend a maximum of 1 hour to avoid any spoilage especially with the warmer weather.
(Dandaraga Springs take no responsibility for spoilage if your pack is not collected within our recommended timeframe).
 
* Our Deliveries are scheduled to be delivered between the hours of 8:00am - 18:00pm, we cannot allocate a time to your delivery or request a time for delivery.
 
* Our couriers cannot guarantee making phone calls upon OR prior to delivery. Please use the automated SMS as your primary form of notification upon receiving a delivery.
 
* Default delivery drop spot is the front door. Alternative delivery instructions can be accommodated but it will always remain up to driver discretion and will be left in a default drop zone if they cannot be followed.
 
* Drop off Zones must be well lit, offer unobstructed pathways and free from loose animals (drivers will not enter with dogs present).
 
* Drivers will never enter a customer’s property including opening garage doors and placing inside of garage doors. Driver’s will never open boxes and remove items at the request of customers as the carton must remain intact and sealed until received by the customer. Drivers will not drop items over fences, particularly high or solid fences that they cannot see through.
 
* BUSINESS ADDRESSES: Please ensure that your estimated delivery date above reflects the business open hours (Packs delivered to a closed Business WILL NOT be delivered) and will incur a delivery charge for a rescheduled delivery.

* APARTMENT COMPLEXES: If accessible drivers will take to the unit door. If secure they will leave under the intercom and if accessible in the foyer of the complex. The courier vehicles are refrigerated and cannot be turned off.

* RURAL DRIVEWAYS will be accessed at driver discretion *unpaved, long, dimly lit, and steep driveways all present an increased risk of vehicles getting stuck and drivers are encouraged to be cautious. Rule of thumb: If they cannot see the house from the road we will leave at the safest spot near the road or gate.
 
We hope you enjoy your Beef/Lamb, Thank you for your support!